# Club benefits and maintenance plans | HomeCare Club

> What the free club includes, what your private customer portal holds, and why a paid maintenance plan is a separate agreement you are never required to buy.

Canonical page: https://homecareclub.example/benefits

# What the club gives you, and what it does not

Community benefits and paid maintenance plans are different things, kept separate on purpose.

## Community benefits

- 14 plain-language guides with a short check and a certificate

- Seasonal checklists you can print

- 9 simple tools with results saved to your account

- Live workshops with the team

- A moderated community

- Club requests reviewed by a real person

## Customer portal

- Your property and equipment records

- Estimates and approved work

- Appointments and arrival windows

- Service history and invoices[Open the customer portal](https://serviceops.example/portal)

## Maintenance plan

- A separate agreement with its own terms

- Scheduled visits and plan benefits as written in the agreement

- Never required to join the club

- Compare it with paying per visit using the free tool[Join and try the comparison tool](/join)

## How club requests work

Signed-in members can send the office a service request, a referral or workshop interest. Each one records your consent and its single purpose. An office team member reviews it first. Only after the office approves it can it be passed on as a service lead, and only for the kinds of request the owner has switched on. Nothing is booked, quoted or sent to a technician automatically.

## What is never mixed

Community posts are visible to members. Your property, estimates, appointments and service history are not, because they live in the customer portal. A free membership does not give anyone permission to market to you: marketing choices are separate, and you can opt out in your profile.