# Safety first | HomeCare Club

> The club's company-approved safety wording: what to do if you smell gas or a carbon monoxide alarm sounds, and what this club will never ask you to do.

Canonical page: https://homecareclub.example/safety

# Gas, carbon monoxide and when to call

The most important page in the club. Read it once, and save the numbers in your phone.

## If you smell gas or a carbon monoxide alarm sounds

If you smell gas or a carbon monoxide alarm sounds, leave the home right away and call 911 and your gas utility from outside. Do not try to find the cause or fix it.[Call 911](tel:911)

## Save these in your phone today

- 911, for any emergency.

- Your gas utility's emergency number, from your bill or its website.

- The office at Northfield Heating & Air: (330) 555-0100, for anything that is not an emergency.

## If the heat or cooling stops

Call the office. Do not try to fix equipment yourself. If someone at home is elderly, very young or unwell and it is extremely hot or cold, tell the office when you call.

## If something feels dangerous

For smoke, fire, sparks, flooding near electrical items, or anything that feels dangerous, leave the home and call 911. You do not need to be sure what is wrong to leave.

## What homeowners can safely do

- Check and change the air filter, using the size printed on it.

- Keep vents open and the outdoor unit clear of leaves, plants and snow.

- Set the thermostat and replace its batteries.

- Test smoke and carbon monoxide alarms and replace batteries as the alarm maker instructs.

- Write down what you notice, and mention it to a technician.

## What this club will never do

- Give repair instructions. Nobody should open equipment or work on gas, electrical or refrigerant parts.

- Diagnose a problem with your home or equipment, or tell you something is safe or unsafe.

- Act as an emergency channel. A club message or a club request is not monitored like a phone line. Call.

## Your private account

Your equipment, appointments and service history are in the [customer portal](https://serviceops.example/portal), not in the club.