Everything people ask before joining

Yes. Membership is free, with no card and no trial. Northfield Heating & Air runs the club as a service to homeowners. A paid maintenance plan is a separate agreement you can choose or ignore.

No. Anyone can read the checklists and join. Your private service account, if you have one, lives in the customer portal and is separate from the club.

14 plain-language guides, five seasonal checklists, nine simple tools, live workshops, a moderated community and a way to send the office a request.

No. The club never diagnoses problems or gives repair instructions. It helps you know what to do each season and what to mention to a technician. For anything wrong, call the office.

If you smell gas or a carbon monoxide alarm sounds, leave the home right away and call 911 and your gas utility from outside. Do not try to find the cause or fix it. The club is not an emergency channel.

In your private customer portal, never in the club. Please do not post private account details in community discussions.

The club is free education and community. A maintenance plan is a paid agreement with its own terms, such as scheduled visits. Joining the club never requires a plan, and buying a plan never requires joining the club.

A real person in the office reads it. Nothing is booked, quoted or sent to a technician automatically. If the office approves it, it can be passed on as a service lead, but only for the kinds of request the owner has switched on, and only for the purpose you agreed to.

Other signed-in members and the moderators. Your profile is private unless you choose to appear in the neighbors directory. You can report a post, block a member, or ask to delete your account at any time.

Some members you may see are clearly labelled Sample member. They are fictional profiles that ship with the club as a head-start, shown in a separate preview space. They are not real people, they are not counted as members, and they never message anyone. The owner can hide them in one click.

No. We do not sell your information. Joining the club does not give permission to market to you, and you can opt out of marketing in your profile.

Each tool uses the numbers you type and general rules of thumb, and says so. They are conversation starters, not quotes, inspections or diagnoses.

Yes. Pick I rent my home on the calendar builder and the wording changes to what is yours to do and what to tell your landlord.

Open your profile and choose Delete my account. The team removes your account and posts, usually within a few business days, and you can cancel the request until then.