Privacy

What we collect

When you join: your name, email, a password (stored only as a salted hash) and, if you choose, a phone number. When you use the club: the home profile you enter in a tool or calendar, your guide progress, your posts, and the club requests you send. When you visit: a session cookie that keeps you signed in, and a privacy-friendly bot check (Cloudflare Turnstile) on forms.

What we do not collect or hold

The club does not hold your estimates, appointments, equipment records or service history. Those live in the customer portal, which has its own notice.

How we use it

• To run your account and the community.
• To contact you about a club request you sent, for the single purpose stated when you sent it.
• To send account and security emails.

Joining the club does not give anyone permission to market to you. Marketing is separate, and you can opt out in your profile.

Requests and the office

A club request is read by an office team member before it can be passed on as a service lead. It is passed on only for the kinds of request the owner has enabled, and never for another purpose.

Sample members

The club ships with 1,000 clearly labelled fictional sample profiles as a community head-start. They are not real people, hold no real data, are excluded from member counts, messages and exports, and can be hidden by the owner.

Sharing

We do not sell your information. We use service providers to run the site (hosting, database, email delivery and bot protection) under their own terms.

Your choices

• Change your profile visibility and marketing choice in your profile.
• Report a post or block a member from the community.
• Ask to delete your account from your profile. The team removes your account and posts, usually within a few business days.

How long we keep it

We keep your account and posts until you delete your account or ask us to. Club requests and the consent records that go with them are kept only as long as needed to answer them and as the law requires, then deleted. Northfield Heating & Air sets the exact periods in its own retention policy.

If this club asks you to confirm your email before joining, we hold your sign-up details (name, email, phone if given, a hashed password and the consent you gave) only until you use the one-time link we send, and we delete sign-ups that were never confirmed after seven days. Confirming your email is not consent to marketing.

Children

The club is for adults 18 and over. It is not directed to children, and we do not knowingly collect information from anyone under 13. If you think a child has joined, contact us and we will delete the account.

Your rights

Depending on where you live you may have the right to see, correct or delete the personal information we hold about you, and to opt out of marketing. Contact us and we will respond within the time your state's law requires.

Contact

Northfield Heating & Air, club@northfieldheatingair.example.

This is starter text for a template. Have counsel review it, and the data practices it describes, before real use.